Frequently Asked Questions

Why do my invoices come so long after the actual date I receive the service?

Sometimes it can take up to six months after the initial date of service to gather all of the documentation needed to submit a claim to your insurance carrier.   During that time any one of the following could occur..

  • If the Doctor doesn't sign the Certificate of Medical Necessity immediately, which can take 15 days
  • If Medicare rejects the claim because certain information is missing, which can take 7 days
  • If the claim needs to be resubmitted, which can take 14 days
  • If the claim needs to be reviewed, which can take 45-60 days

Remember, the provider is not charging you at the time of delivery (because you have coinsurance that my cover the co-payment) and when the provider gets paid, they have incurred many expenses involved with the product/service that was provided in good faith to you.

NOTE:   The claim can be submitted as late as 15 months after the date of service at which time the patient is still responsible for payment of any coinsurance and/or denied products/services.